Hong+Shen+HW+7

1. The only comment I have is that the lawhelpinteractive A2J site is not optimized as is. It lacks content/explanations where they are needed, for example, if the end user wants to explore more in certain areas. It provides too much info in certain areas that they are annoying and it is very painful to go through the process.

2. In terms of smart phone application, a voice activated process may provide some attractive features. For example, if the interview can be done completely with voice.