Homework+Assignment+7

1. Here is my impression on the criminal record expungement A2J. It may or may not be the case on other A2J.

The system is tedious at best. On one hand, it provides too much details which an end user may or may not care. Such details could be hyperlinked such that an interested end user could go further to read. As a result, to finish the process it would take about an hour. For example, this particular interview is only for resident in a certain area (county or district). In the actual interview it uses two paragraphs to describe such geographic locations. In the future, this should be automatically checked by requiring the end user to enter address and checked against a database. Residents who reside in a different county should be directed to a different interview. It would also make sense to link arrest records and criminal records from an outside public database to avoid any confusion.

The interview on the other hand lacks details as to why the questions are asked and any pertaining law or statute. These should be provided by links such that an end user knows why he or she should provide the information.

More animation is needed since the progress of the interview is almost unnoticed to make it very unattractive.

2. Nobody would read long paraphraphs on phones due to the size of the screens. The questions can be asked by voice with a display assistant. Answerd may be provided via voice or screen input. A progress bar is needed.